Terms and Conditions
BACKGROUND:
These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, www.lumieremedispa.co.uk (“Our Site”), in addition to our appointment and clinic policies. Please read these Terms and Conditions carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site and/or booking an appointment with Us. If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately and/or cancel any existing appointment bookings.
Definitions and Interpretation
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Content” means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site; “System” means any online communications infrastructure that We make available through Our Site either now or in the future. This may include, but is not limited to, contact forms, email, live chat and forums; and “We/Us/Our” means Lumiere MediSpa Ltd. [a company registered in England under 9763133, whose registered address and whose main trading address is 108 London Road, Headington, Oxfordshire, OX3 9AW.
Information About Us
Our Site, www.lumieremedispa.co.uk, is [owned and] operated by Lumiere MediSpa Ltd, a limited company registered in England under 9763133, whose registered address is 108 London Road, Headington, Oxford, OX3 9AW and whose main trading address is 108 London Road, Headington, Oxfordshire, OX3 9AW. You can find our contact details on this website's “Contact Us” page.
General Clinic Terms and Conditions
General Information
To secure an appointment, all patients must provide personal details, including name, date of birth, address, telephone number, and email.
All new consultations are charged for as indicated below. If you decide to have treatment in the future, we will deduct the cost of your consultation fee from the cost of your first in-clinic treatment, subject to our cancellation policy. Consultation fees cannot be redeemed against skincare products unless a full skincare treatment system is purchased.
All patients must complete a secure online medical history questionnaire before their first appointment. This will be sent to you by email at the point of booking, along with a confirmation email. This is necessary to keep you safe and inform the consultation and treatment planning process. If for any reason you cannot complete this yourself due to a language, disability or digital anxiety, please arrive 15 mins early before your appointment and a member of the team will be able to assist you.
All information will be treated as confidential and protected in accordance with Data Protection legislation.
Please see our data protection statement below for more information on how we handle your personal and sensitive data.
New Patients
Patients new to our practice must have an initial consultation before any treatment or service can be provided. Consultations are always face-to-face within our clinic. If, for any reason, the clinic cannot receive patients in the clinic but remains open for business, consultations will be provided through our online secure-server video software. You will be sent a separate email with details of how to join this video consultation at the time of booking.
Booking online: A consultation fee will be required. Your card details will be processed online and charged at the point of booking. By continuing with your booking, you agree for the card to be charged with the corresponding consultation fee. This payment amount will be held in your account with us, subject to our cancellation policy below. Once you have attended your consultation appointment, this payment amount on account will be used to pay for your consultation. Should you decide to receive treatment following your consultation (on the day or in the future), we will deduct the same amount as your consultation fee from your first treatment cost. This is only available for up to six months from the consultation date.
Booking over the phone: A consultation fee will be required. Your card details will be taken securely over the phone, processed and charged at the point of booking. This payment amount will be held in your account with us. Once you have attended your consultation appointment, this payment amount on account will be used to pay for your consultation. Should you decide to receive treatment following your consultation (on the day or in the future), we will deduct the same amount as your consultation fee from your first treatment cost. This is only available for up to six months from the consultation date.
Booking in person: A consultation fee will be required. Your card details will be taken verbally at reception, processed and charged at the point of booking. This payment amount will be held in your account with us. Once you have attended your consultation appointment, this payment amount on account will be used to pay for your consultation. Should you decide to receive treatment following your consultation (on the day or in the future), we will deduct the same amount as your consultation fee from your first treatment cost. This is only available for up to six months from the consultation date.
A consultation, treatment plan, and any prices quoted will remain valid for six months from the consultation date.
EXISTING PATIENTS
We do not ask for upfront payment when booking an appointment online or over the phone, subject to cancellation policy.
Appointments Cancellations/Rescheduling Policy
We are fortunate to run a very busy practice and often have a waiting list of patients who can use a cancellation appointment. Giving us notice lets us make the best use of our appointment diary and provide the best service for our patients.
If you need to cancel or reschedule your appointment, please contact the clinic directly at 01844 278362 or email info@lumieremedispa.co.uk. You can also manage online appointment bookings directly through https://lumiere.collums.co.uk/step/05f5e1010000000000000000 .
Please do not text, email or call your practitioner directly to change your appointments, as they will not have access to the clinic diary.
Cancelling/Rescheduling/No-Show Consultation and Treatment Appointments
If you can’t make your appointment, please let us know as soon as you are able so that we have the best chance of giving that time to someone else. If you miss your appointment or cancel within 24 hours, you agree to pay a late charge/no-show fee of £75, process any fee amounts held on account, or, in the case of a treatment that is part of a course, forfeit that treatment. This applies to all appointments including those free of charge e.g. reviews. If payment is not successful, you consent to us continuing to try to take payment from your card until it is successful. If this does not work, we may send you an invoice that requires payment within 14 days. No further services can be accessed whilst payment is outstanding.
Your Health & Well-being
Whilst we operate a strict cancellation policy, we also care about your health and well-being. Please DO NOT attend the clinic for an appointment if you are unwell. If you are unsure, please call and discuss. Many treatments are contraindicated if you are unwell, including colds, cold sores, or infections. In these circumstances, the cancellation policy will not apply unless it is seen as a regular occurrence.
Review Appointments
Post-treatment review appointments are offered as a courtesy. If you cannot attend the review appointment, please let us know within 24 hours of your appointment. In particular, regarding Botox appointments, if you cannot attend the review 2-3 weeks after your initial treatment, no treatment adjustments can be provided.
Lateness Policy
We strive to provide a positive care experience while supporting the well-being and happiness of both our patients and staff. We must understand that, due to our location and local traffic conditions, patients may occasionally arrive late. However, we will enforce the following policy for late arrivals:
If you are more than 10 minutes late for an appointment, we will need to reschedule your appointment for another time/day.
Some of our treatments require mandatory numbing cream to be applied 30 minutes before the treatment appointment for safe and comfortable delivery. If you are more than 10 minutes late for a treatment that requires numbing cream, we may need to reschedule your appointment for another day/time. This includes CellRenew Microneedling, Polynucleotide Injections, Tattoo Removal, and Skinko-e.
If you are more than 10 minutes late for a treatment where you would like to opt for numbing cream, you may not get the full effect. You can choose to reschedule or go ahead with no/limited numbing time.
If you are more than 10 minutes late for a Facial appointment, the front-of-house receptionist will offer you the option to reschedule (once without charge) or proceed with the treatment without the LED component. Please note that there will be no price reduction if you choose to proceed without LED.
We don't charge for rescheduling appointments, but repeat offenders may be sent a letter about future charges if it continues.
Chaperone Service
A chaperone is a trained staff member who accompanies patients during their consultation or treatment. This service is particularly designed to ensure your comfort and safety, especially during intimate procedures or when the practitioner is of the opposite sex. Having a chaperone provides added reassurance, fostering a supportive environment while upholding professionalism.
If you would like a chaperone present during your appointment, please request this at the time of booking, as we may not be able to accommodate such requests on the same day as your appointment.
Please note that friends and family members are not permitted to act as chaperones in these instances, ensuring a focused and secure setting for your treatment.
Interpreter & Translation Service
Effective communication is essential for a positive healthcare experience, particularly for patients facing language barriers or hearing disabilities. At our clinic, we prioritise understanding through the use of professional interpreters during consultations. This service is designed to ensure you are fully informed about the risks and benefits of your treatment options.
While we provide basic translations of our English consent forms using Google Translate, these translations may not always be accurate. We highly recommend relying on spoken interpretation during your visit. This approach guarantees that you receive the necessary information clearly and accurately, allowing for informed decision-making regarding your healthcare.
If you have specific requirements or need assistance before your appointment, please inform us or call ahead. This will allow us to make the necessary arrangements to cater to your needs effectively.
Children
We do not treat children or young adults under 18, except under the Directors’ discretion for extreme circumstances.
We regret that we cannot allow children to remain unaccompanied in the reception area. Our front-of-house staff is neither trained nor insured to look after children, and we respectfully ask our clients to refrain from asking our receptionist to watch their children during treatments.
For safety reasons, children are not allowed in the treatment rooms at any time. Please do not bring children to the clinic under any circumstances.
Policy on Smoking
Smoking is not permitted inside, directly outside or on clinic premises.
Policy on Pets
We regret that we cannot allow pets in the clinic for hygiene reasons.
Treatment Courses
Treatment courses are non-refundable. However, balances for outstanding treatments can be transferred to alternative products or clinical treatments. Please also note we may recommend a change in your treatment programme during your course of treatments to meet your individual needs.
Promotional Offers
All offers are limited to one per person and cannot be used with any other offer or product purchases.
Gift Vouchers
Gift Vouchers are non-refundable, cannot be exchanged for cash and will state how long they are valid for. Please bring your gift voucher with you to your appointment.
Payment
Before any treatment is undertaken, you will be advised of the full costs of any treatment plan proposed and agreed upon, including that of any maintenance treatment.
Payment is taken in full at treatment unless you have established an alternative payment plan, such as a subscription through GoCardless Direct Debit.
The clinic accepts cash or major debit and credit cards.
Photographs
At each appointment, you will be required to provide verbal consent for your practitioner to take and store before and after photographs of each treatment area as part of your medical treatment records. This is a mandatory requirement to receive treatment at Lumiere MediSpa Ltd. However, it is NOT mandatory to consent to share your photographs. We will seek separate written consent from you if we would like to use your photographs for anything outside of your medical aesthetic record, to which you can decline to consent.
Refunds
Fees charged for treatment are for the delivery of a treatment and the accompanying service, which is inclusive of the following:
-Consultation and assessment
-Provision of information and advice
-Safe treatment with evidence-based products
-Follow-up appointments and aftercare advice and support as appropriate
Whilst we undertake to provide excellent service, factual, honest and ethical advice, safe, expert treatment in experienced hands and only the best products, we cannot guarantee your results and cannot offer refunds if the results achieved fail to meet your expectations.
Skincare/Product Refunds
We do not provide refunds of skincare products unless they are faulty. If you believe the product is faulty, please return it to the clinic, and this will be sent back to the manufacturer for testing. Should the product be deemed faulty, then we will issue a refund of the amount paid for the individual product.
Clinical skincare can often cause an initial reactivity in the skin. Your practitioner will discuss how best to deal with this should you experience it. A true allergy to skincare ingredients is possible; however, we will not provide a refund in this case. In certain circumstances, we may provide an exchange; however, this is at the practitioner’s discretion and the return of the product.
Treatment Results
Your practitioner will discuss treatment expectations at your consultation and will strive to achieve the best result for you. However, treatment results may vary from person to person, and no guarantee of an exact result can be given. This is due to individual skin types, conditions, age and degree of ageing appearance. Very rarely, patients may experience a treatment failure. There will be no refunds; however, we will do all we reasonably can to achieve your satisfaction.
Equality and Diversity
Acknowledging the diversity of our patients, we are committed to designing and delivering our services around the needs of individual patients. Every patient with a disability, health condition or impairment, who should receive treatment is invited to contact us prior to their first consultation to discuss with us any reasonable adjustments. Examples of reasonable adjustments which can be made include:
Arrange a double appointment, if longer is needed, to explain the treatment plan.
Using tools such as pictures or images to support communication.
Translation Service
Providing information on other languages and formats, such as easy read or braille.
Flexible appointment time (if appropriate).
If you think you may need any kind of adjustment, please contact us before your appointment.
Any patient who believes he/she has been treated and feels they have been subjected to discrimination should raise the issue immediately through our formal complaints procedure detailed below. Lumiere Medispa will ensure that individuals who make such allegations in good faith will not be victimised or treated less favourably by Lumiere Medispa as a result.
Feedback
We wish every patient a 5-star treatment and experience with us every time they visit us. Any feedback is much appreciated, both positive and negative, is used to continually improve the quality of our service.
We will email you a post-visit questionnaire whenever you visit to ensure we excel in the service and treatments we provide. We really appreciate if you would complete this. You may also submit feedback verbally, via email, via google business reviews, via Facebook reviews.
Complaints
Should you ever be dissatisfied with any aspect of the service or treatment you have received, please discuss this directly with your practitioner at the earliest opportunity. Should you not feel comfortable doing this or do not feel this has rectified your complaint, please read our Complaints Policy and Submit A Formal Complaint Form.
Data Protection
Fundamental Statement
We are required by law to ask your permission to record and process any personal or sensitive data under the General Data Protection Regulations (GDPR). Our Data Protection Officer is Adrian Baker. Below sets out the fundamentals of our data protection policy, however, if you would like to see our GDPR Website Use and Data Protection Policy” you can read further down the page or you can contact Adrian Baker on: adrian@lumieremedispa.co.uk
What we need
The data we collect from you will contain your personal and sensitive data. Your personal information includes your name, date of birth, and contact details. Sensitive data includes your medical history and medical treatment records, prescriptions, and personal treatment photos.
Why do we need it
We need to collect, document and process your personal and sensitive data for lawful medical record keeping to provide our services and communicate with you regarding our services.
What we do with it
Personal and sensitive data is collected and processed by our staff in the UK in relation to your treatments and care at Lumiere MediSpa Ltd. This is stored electronically, with password encryption, and/or on paper-based records that are stored securely. Only select 3rd party companies will have access to process your personal data, and only where necessary to provide you with the services you receive at Lumiere MediSpa Ltd, such as pharmacists for prescription-based treatments and calendar booking services to hold your appointment information. We also employ several external companies, such as accountants and call handlers, to run our business. These companies do require access to provide lawful accounting services or to be able to book your appointments over the phone. We have agreements in place that none of your data will be shared. Electronic personal data may be held on servers inside and outside the European Union. We have assured contracts in place that your data is not processed and only stored securely.
What we would also like to do with it
Occasionally we would like to use your name and email address to inform you of our future offers and similar products. This information is not shared with third parties for this purpose, and you can unsubscribe at any time via the unsubscribe link, phone, email or our website. We will ask you in the clinic if you want to opt-in to receive such emails. Occasionally we may ask to use your treatment photos for publicity or educational purposes, but it will only be done with your written consent.
How long we keep your data
As part of lawful medical record keeping, we will keep your personal and sensitive data for a minimum of 10 years after your last treatment or contact with Lumiere MediSpa, after which time it may be destroyed. Your information we use for consented marketing purposes will be kept with us until you notify us that you no longer wish to receive this information.
What are your rights?
If at any point you believe the information we process on you is incorrect, or you wish to request to see this information and even have it corrected or deleted, you can contact the Data Controller. If you wish to raise a complaint about how we have handled your personal data, you can contact our Data Protection Officer, who will investigate the matter.
If you are not satisfied with our response or believe we are processing your personal data not in accordance with the law you can complain to the Information Commissioner’s Office (ICO).
GDPR website Use and Data Protection Policy
Access to Our Site
Access to Our Site is free of charge.
It is your responsibility to make any and all arrangements necessary in order to access Our Site.
Access to Our Site is provided “as is” and on an “as available” basis. We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice. We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.
Intellectual Property Rights
All Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us. All Content is protected by applicable United Kingdom and international intellectual property laws and treaties.
For personal use (including research and private study) only, you may:
Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);
Download Our Site (or any part of it) for caching;
Print [one copy of any] page[s] from Our Site;
Download, copy, clip, print, or otherwise save extracts from pages on Our Site; and
Save pages from Our Site for later and/or offline viewing.
You may not use any Content downloaded, copied, clipped, printed or otherwise saved from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. [This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers].
You may not systematically copy Content from Our Site with a view to creating or compiling any form of comprehensive collection, compilation, directory, or database unless given Our express permission to do so.
Subject to above you may not otherwise reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content or any other material from Our Site unless given express written permission to do so by Us. For further information, please contact Us at info@lumieremedispa.co.uk.
Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.
Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.
Links to Our Site
You may link to Our Site provided that:
You do so in a fair and legal manner;
You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;
You do not use any logos or trade marks displayed on Our Site without Our express written permission; and
You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.
You may link to any page of Our Site. You may not link to Our Site from any other site where the content of which contains material that:
is sexually explicit;
is obscene, deliberately offensive, hateful or otherwise inflammatory;
promotes violence;
promotes or assists in any form of unlawful activity;
discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;
is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
is calculated or is otherwise likely to deceive another person;
is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 5.4);
implies any form of affiliation with Us where none exists;
infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party; or
is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
The content restrictions do not apply to content submitted to sites by other users provided that the primary purpose of the site accords with these provisions. You are not, for example, prohibited from posting links on general-purpose social networking sites merely because another user may post such content. You are, however, prohibited from posting links on websites which focus on or encourage the submission of such content from users.
Links to Other Sites
Links to other sites may be included on Our Site. Unless expressly stated, these sites are not under Our control. We neither assume nor accept responsibility or liability for the content of third party sites. The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.
Advertising
We may feature advertising on Our Site. We will not be responsible for any advertising on Our Site including, but not limited to, any errors, inaccuracies, or omissions.
Use of Our System
You may use Our System at any time to contact Us, provided you abide by the following rules. You must not communicate in a way, submit information, or otherwise do anything that:
is sexually explicit;
is obscene, deliberately offensive, hateful or otherwise inflammatory;
promotes violence;
promotes or assists in any form of unlawful activity;
discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age;
is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;
is calculated or is otherwise likely to deceive;
is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;
misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive;
implies any form of affiliation with Us where none exists;
infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trademarks and database rights) of any other party; or
is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
We may monitor any and all communications made using Our System.
Any information that you send to Us through Our System may be modified by Us and, by sending us such information, you waive your moral right to be identified as the author of that information.
Any personal information sent to Us, whether through Our System or otherwise, will be collected, used and held in accordance with your rights and Our obligations under the Data Protection Act 1998, as set out below.
Disclaimers and Legal Rights
Nothing on Our Site constitutes advice on which you should rely. It is provided for general information purposes only. Professional or specialist advice should always be sought before taking any action relating to medical aesthetic treatments.
Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, as a consumer you may be entitled to certain legal remedies. For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.
We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.
Our Liability
To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.
To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.
If you are a business user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware. Subject to sub-Clause 9.3, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.
We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law. For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.
Viruses, Malware and Security
We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
By breaching these provisions you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.
Acceptable Usage Policy
You may only use Our Site in a manner that is lawful. Specifically:
you must ensure that you comply fully with any and all local, national or international laws and/or regulations;
you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;
you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and
you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.
We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause or any of the other provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:
suspend, whether temporarily or permanently, your right to access Our Site;
issue you with a written warning;
take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;
take further legal action against you as appropriate;
disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or
any other actions which We deem reasonably appropriate (and lawful).
We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.
Privacy policy and Cookies
Lumiere MediSpa understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.lumieremedispa.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
Please read this Privacy Policy carefully and ensure that you understand it. Your acceptance of Our Privacy Policy is deemed to occur upon your first use of Our Site AND If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.
In this Policy, the following terms shall have the following meanings:
“Account”
means an account required to access and/or use certain areas and features of Our Site;
“Cookie”
means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site.;
“Cookie Law”
means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;]
“personal data”
means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the [Data Protection Act 1998] OR [EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”)]; and
“We/Us/Our”
means Lumiere MediSpa Ltd., a limited company registered in England under company number 9763133, whose registered address is 6a St Andrews Ct, Thame OX9 3WT , and whose main trading address is 108 London Road, Headington, Oxon, OX3 9AP.
Information About Us
Our Site is owned and operated by Lumiere MediSpa, a limited company registered in England under company number 9763133, whose registered address is 6a St Andrews Ct, Thame OX9 3WT, and whose main trading address is 108 London Road, Headington, Oxon, OX3 9AP.
Our Data Protection Officer is Adrian Baker, and can be contacted by email at adrian@lumieremedispa.co.uk, by telephone on 01844 278362 or by post at 108 London Road, Headington, Oxford, OX3 9AP.
What Does This Policy Cover?
This Privacy Policy applies only to your use of Our Site. Our Site may contain links to other websites. Please note that We have no control over how your data is collected, stored, or used by other websites and We advise you to check the privacy policies of any such websites before providing any data to them.
Your Rights:
As a data subject, you have the following rights under the GDPR, which this Policy and Our use of personal data have been designed to uphold:
The right to be informed about Our collection and use of personal data;
The right of access to the personal data We hold about you;
The right to rectification if any personal data We hold about you is inaccurate or incomplete;
The right to be forgotten – i.e. the right to ask Us to delete any personal data We hold about you;
The right to restrict (i.e. prevent) the processing of your personal data;
The right to data portability (obtaining a copy of your personal data to re-use with another service or organisation);
The right to object to Us using your personal data for particular purposes; and
Rights with respect to automated decision making and profiling.
If you have any cause for complaint about Our use of your personal data, please contact Us and We will do Our best to solve the problem for you. If We are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office.
For further information about your rights, please contact the Information Commissioner’s Office or your local Citizens Advice Bureau.
What Data Do We Collect?
Depending upon your use of Our Site, We may collect some or all of the following personal [and non-personal] data:
If you contact us via online enquiry or email we will collect:
name;
contact information such as email addresses and telephone numbers;
By accessing our site 3rd party google analytics and squarespace analytics will collect:
demographic information such as post code, preferences, and interests;
IP address;
web browser type and version;
operating system;
a list of URLs starting with a referring site, your activity on Our Site, and the site you exit to;
How Do We Use Your Data?
All personal data is processed and stored securely, for no longer than is necessary in light of the reason(s) for which it was first collected. We will comply with Our obligations and safeguard your rights under the Data Protection Act 1998 and GDPR at all times.
Our use of your personal data will always have a lawful basis, either because it is necessary for Our performance of a contract with you, because you have consented to Our use of your personal data (e.g. by subscribing to emails), or because it is in Our legitimate interests. Specifically, We may use your data for the following purposes:
Providing and managing your Account;
Providing and managing your access to Our Site;
Personalising and tailoring your experience on Our Site;
Supplying Our [products] AND/OR [services] to you (please note that We require your personal data in order to enter into a contract with you);
Personalising and tailoring Our [products] AND/OR [services] for you;
Replying to emails from you;
Supplying you with emails that you have opted into (you may unsubscribe or opt-out at any time by selecting unsubscribe from any marketing emails received).
Analysing your use of Our Site and gathering feedback] to enable Us to continually improve Our Site and your user experience;
With your permission and/or where permitted by law, We may also use your data for marketing purposes which may include contacting you by [email] AND/OR [telephone] AND/OR [text message] AND/OR [post] with information, news and offers on Our [products] AND/OR [services]. We will not, however, send you any unsolicited marketing or spam and will take all reasonable steps to ensure that We fully protect your rights and comply with Our obligations under the [Data Protection Act 1998] OR [GDPR] and the Privacy and Electronic Communications (EC Directive) Regulations 2003.
Third parties (including Google Analytics) whose content appears on Our Site may use third party Cookies. Please see below for more information on controlling Cookies. Please note that We do not control the activities of such third parties, nor the data they collect and use and advise you to check the privacy policies of any such third parties.
You have the right to withdraw your consent to Us using your personal data at any time, and to request that We delete it.
We do not keep your personal data for any longer than is necessary in light of the reason(s) for which it was first collected. Data will therefore be retained for the following periods (or its retention will be determined on the following bases):
The duration that you use Lumiere MediSpa services as a patient and thereafter in accordance with medical record keeping.
How and Where Do We Store Your Data?
We only keep your personal data for as long as We need to in order to use it as described above, and/or for as long as We have your permission to keep it.
Some or all of your data may be stored outside of the European Economic Area (“the EEA”) (The EEA consists of all EU member states, plus Norway, Iceland, and Liechtenstein). You are deemed to accept and agree to this by using Our Site and submitting information to Us. If We do store data outside the EEA, We will take all reasonable steps to ensure that your data is treated as safely and securely as it would be within the UK and under the GDPR .
Data security is very important to Us, and to protect your data We have taken suitable measures to safeguard and secure data collected through Our Site.
Do We Share Your Data?
In certain circumstances, We may be legally required to share certain data held by Us, which may include your personal data, for example, where We are involved in legal proceedings, where We are complying with legal obligations, a court order, or a governmental authority.
We may sometimes contract with third parties to supply products and services to you on Our behalf. These may include payment processing, prescription services, delivery of goods, search engine facilities, advertising, and marketing. In some cases, the third parties may require access to some or all of your data. Where any of your data is required for such a purpose, We will take all reasonable steps to ensure that your data will be handled safely, securely, and in accordance with your rights, Our obligations, and the obligations of the third party under the law.
We may compile statistics about the use of Our Site including data on traffic, usage patterns, user numbers, sales, and other information. All such data will be anonymised and will not include any personally identifying data, or any anonymised data that can be combined with other data and used to identify you. We may from time to time share such data with third parties such as prospective investors, affiliates, partners, and advertisers. Data will only be shared and used within the bounds of the law.
What Happens If Our Business Changes Hands?
We may, from time to time, expand or reduce Our business and this may involve the sale and/or the transfer of control of all or part of Our business. Any personal data that you have provided will, where it is relevant to any part of Our business that is being transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this Privacy Policy, be permitted to use that data only for the same purposes for which it was originally collected by Us.
In the event that any of your data is to be transferred in such a manner, you will not be contacted in advance and informed of the changes.
How Can You Control Your Data?
In addition to your rights under the GDPR and you submit personal data via Our Site, you may be given options to restrict Our use of your data. In particular, We aim to give you strong controls on Our use of your data for direct marketing purposes (including the ability to opt-out of receiving emails from Us which you may do by unsubscribing using the links provided in Our emails and at the point of providing your details
You may also wish to sign up to one or more of the preference services operating in the UK: The Telephone Preference Service (“the TPS”), the Corporate Telephone Preference Service (“the CTPS”), and the Mailing Preference Service (“the MPS”). These may help to prevent you receiving unsolicited marketing. Please note, however, that these services will not prevent you from receiving marketing communications that you have consented to receiving.
Your Right to Withhold Information
You may access certain areas of Our Site without providing any data at all. However, to use all features and functions available on Our Site you may be required to submit or allow for the collection of certain data, such as submitting an online enquiry.
You may restrict Our use of Cookies.
How Can You Access Your Data?
You have the right to ask for a copy of any of your personal data held by Us (where such data is held). Under the GDPR, no fee is payable and We will provide any and all information in response to your request free of charge. Please contact Us for more details at info@lumieremedispa.co.uk.
Our Use of Cookies
Our Site may place and access certain first party Cookies on your computer or device. First party Cookies are those placed directly by Us and are used only by Us. We use Cookies to facilitate and improve your experience of Our Site and to provide and improve Our [products] AND/OR [services]. We have carefully chosen these Cookies and have taken steps to ensure that your privacy and personal data is protected and respected at all times.
By using Our Site you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third party Cookies are used on Our Site for Google analytics. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
Before Cookies are placed on your computer or device, you will be shown a pop-up message requesting your consent to set those Cookies. By continuing to use Our Site you are giving your consent to the placing of Cookies; enabling Us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies, and must not continue to use Our Site.
Our Site uses analytics services provided by Google and Squarespace. Website analytics refers to a set of tools used to collect and analyse anonymous usage information, enabling Us to better understand how Our Site is used. This, in turn, enables Us to improve Our Site and the [products] AND/OR [services] offered through it. You do not have to allow Us to use these Cookies, however whilst Our use of them does not pose any risk to your privacy or your safe use of Our Site, it does enable Us to continually improve Our Site, making it a better and more useful experience for you.
The analytics service(s) used by Our Site use(s) Cookies to gather the required information.
In addition to the controls that We provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
The links below provide instructions on how to control Cookies in all mainstream browsers:
Google Chrome: https://support.google.com/chrome/answer/95647?hl=en-GB
Microsoft Internet Explorer: https://support.microsoft.com/en-us/kb/278835
Microsoft Edge: https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
Safari (macOS): https://support.apple.com/kb/PH21411?viewlocale=en_GB&locale=en_GB
Safari (iOS): https://support.apple.com/en-gb/HT201265
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enable-and-disable-Cookies-website-preferences
Android: https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
For further details, please consult the help menu in your internet browser or the documentation that came with your device.
You can choose to delete Cookies on your computer or device at any time, however you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.]
Contacting Us
If you have any questions about Our Site or this Privacy Policy, please contact Us by email at info@lumieremedispa.co.uk, by telephone on 01844 278362, or by post at 108 London Road, Headington, Oxford, OX3 9AP. Please ensure that your query is clear, particularly if it is a request for information about the data We hold about you.
Changes to Our Privacy Policy
We may change this Privacy Policy from time to time (for example, if the law changes). Any changes will be immediately posted on Our Site and you will be deemed to have accepted the terms of the Privacy Policy on your first use of Our Site following the alterations. We recommend that you check this page regularly to keep up-to-date.
Data Protection
All personal information that We may collect (including, but not limited to, your name and contact details) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.
We may use your personal information to:
Reply to any communications you send to Us;
Send you important notices;
Contact you regarding appointments made with Us.
We will not pass on your personal information to any third parties [without first obtaining your express permission to do so].
Communications from Us
If We have your contact details, We may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.
We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by Us include an unsubscribe link.
For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at info@lumieremedispa.co.uk.
Changes to these Terms and Conditions
We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
Contacting Us
To contact Us, please email Us at info@lumieremedispa.co.uk or using any of the methods provided on Our contact page https://www.lumieremedispa.co.uk/contact-us/
Law and Jurisdiction
These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with the law of [England & Wales] [Northern Ireland] [Scotland].
If you are a consumer, you will benefit from any mandatory provisions of the law in your country of residence. Nothing in Sub-Clause 18.1 above takes away or reduces your rights as a consumer to rely on those provisions.
If you are a consumer, any dispute, controversy, proceedings or claim between you and Us relating to these Terms and Conditions, or the relationship between you and Us (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the [non] exclusive jurisdiction of the courts of [England & Wales] [Northern Ireland] [Scotland].
